Please read carefully.
Review
Our refund and returns policy lasts 05 days. If 05 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and because of a valid reason/complaint or error occurred from our side.
In case of delivery outside Sharjah/Ajman/Dubai, courier charges will be deducted from refund amount depending on the reason provide for return.
To complete your return, we require a receipt or proof of purchase from our online shop with Order number.
There are certain situations where only partial refunds are granted:
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 05 days after delivery
Approval or rejection
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {sales@olympiaindustries.com}.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Defective or damaged
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at { sales@olympiaindustries.com } and send your item to us: { https://goo.gl/maps/SRuB4zA6ady }
Gift Purchases
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Return of Product
To return your product, you should mail your product to us: {physical address}.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Further Queries
Contact us at { sales@olympiaindustries.com } for questions related to refunds and returns.